Service Advantage International Provides Tools for Improving Customer Service

	Publications

Being #1 in the Eyes of Your Customers - SAI Concept Paper

		Are You Still Working On This? - Article in the October 2007 Issue of Michigan Restaurateur

		Is Failure a Choice? - Article in the June 2007 Issue of Michigan Restaurateur

		All Trends Are Local: NRA's 2007 Restaurant Industry Forcast - Article in the February 2007 Issue of Michigan Restaurateur

		Making Your Restaurant #1 in the Eyes of Your Customers - Article in the October 2006 Issue of Michigan Restaurateur

		Broaden Your View: Measure the Total Customer Experience - Article in the October 2004 issue of Quirk's Marketing Research Review

		Outstanding Customer Service: Partnership Builder and Profit Driver - Presentation to the IBTTA


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